Generative AI is revolutionizing FinTech. One powerful use case: Smart POS Payment Assistants that improve checkout experiences with real-time intelligence.
🎯 Problem
Merchants and customers at POS terminals often face:
- Confusion about installment options, rewards, and offers.
- Delays when clerks manually check offers.
- Lack of personalization at checkout.
🤖 GenAI Solution
- Customer Query Understanding (NLP) – AI listens to customer queries (voice/text).
- Real-Time Policy Retrieval (RAG) – searches across bank/card offers stored in a vector DB.
- Personalized AI Response – generates tailored answers, e.g. EMI eligibility.
- POS Integration – displays actionable EMI/offer options.
⚡ Business Impact
- ⏱️ Faster checkout & reduced friction.
- 💳 Higher conversion with EMI/BNPL awareness.
- 🤝 Better customer experience with personalization.
- 📈 Increased merchant revenue.
- 🔒 Reduced errors from manual lookups.
🛠️ Tech Stack
- Speech-to-text: Whisper / Azure / Google Speech.
- Vector DB: FAISS, Pinecone, Weaviate.
- LLM: GPT / LLaMA / Claude (with RAG).
- Integration: API-based POS system enhancements.
📊 Workflow Diagram
